The fastest way to check the progress of your client’s tax return is through Online services for agents. Checking Online services for agents first will give you the most up-to-date information and may save you and your client an unnecessary phone call.
To view real-time information about your client’s return, including its status and outcome, select: Client Summary > Lodgment > Income tax > History
Phoning the ATO while a return is still within their normal processing timeframes won’t speed up processing. ATO service commitment timeframes allow them to complete most returns without any additional intervention. During this period, their phone staff can only access the same processing information available to you in Online services for agents. They cannot request priority processing or start follow-up action on a return that is still within processing timeframes.